Privacy Policy – Dhunakshee

Dhunakshee operates this online store and website, including its content, features, products, and services (collectively, the “Services”), to provide customers with a curated shopping experience. Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, use our Services, or communicate with us. If this Policy conflicts with our Terms of Service regarding personal information, this Policy will govern those matters.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

“Personal information” means information that identifies you or can reasonably be linked to you. It excludes anonymous or de-identified information.

Depending on how you use our Services and applicable law, we may collect:

• Contact information: Name, billing and shipping addresses, phone number, and email address.
• Financial information: Payment card details, financial account information, transaction details, payment methods, and confirmations.
• Account information: Username, password, security questions, preferences, and settings.
• Transaction information: Products viewed, added to your cart or wishlist, purchased, returned, exchanged, or cancelled, and your purchase history.
• Communications: Information you provide when contacting customer support or communicating with us.
• Device information: Device, browser, network details, IP address, and other identifiers.
• Usage information: How and when you interact with or navigate our Services.

We may collect information:

• Directly from you when you create an account, shop, use our Services, or contact us.
• Automatically through your device, website activity, cookies, and similar technologies.
• From service providers who collect or process information on our behalf.
• From business partners or other third parties.

We may use your information for the following purposes:

• Providing and improving Services: Processing payments and orders, arranging shipping, managing accounts, remembering preferences, handling returns and exchanges, enabling reviews, sending account notifications, recommending relevant products, and improving your shopping experience.
• Marketing and advertising: Sending promotional communications by email, text message, or postal mail and displaying relevant advertisements based on your purchases, cart activity, or website interactions.
• Security and fraud prevention: Authenticating accounts, securing payments, detecting and investigating fraudulent, illegal, unsafe, or malicious activity, and protecting our Services and users. You are responsible for keeping your account credentials secure and should not share them.
• Communication and support: Responding to inquiries, providing customer support, and maintaining our relationship with you.
• Legal compliance: Complying with applicable laws and valid legal requests, participating in legal proceedings, and enforcing our terms and policies.

We may disclose your information to third parties for legitimate purposes, subject to this Policy, including:

• Shopify and service providers supporting IT, payment processing, analytics, customer support, cloud storage, order fulfilment, and shipping.
• Business and marketing partners who help us advertise or provide personalized marketing. These partners may use your information according to their own privacy policies. Depending on your location, you may have the right to opt out of certain targeted advertising or data sharing.
• Third parties you authorize when you request or consent to sharing, such as for shipping orders or using social media integrations.
• Affiliates or related businesses, where applicable.
• Legal or business transactions, including mergers, bankruptcy, legal obligations, government requests, enforcement of our policies, or protection of our rights, Services, users, and others.

Our Services are hosted by Shopify, which collects and processes information about your access to and use of our store to provide and improve its services. Information you submit may be shared with Shopify and third parties, including those located outside your country.

Certain enhanced Shopify features may use information about your interactions with our store, other merchants, and Shopify. Shopify may be responsible for processing information for these features and handling related privacy requests.

For more information, review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal to explore available privacy rights.

Our Services may contain links to third-party websites or platforms that we do not control. Please review their privacy, security, and other policies before providing information. We are not responsible for their practices, content, accuracy, or security.

Information shared on public or semi-public platforms, including social media, may be visible to other users or third parties. Including a link does not necessarily mean we endorse that website or its operator.

Our Services are not intended for children, and we do not knowingly collect personal information from children below the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe a child has provided us with personal information, contact us to request its deletion. As of the effective date of this Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16, as those terms are defined under applicable law.

We take measures to protect personal information, but no security system is completely secure. Information transmitted to us may not be secure while in transit, so please avoid sending sensitive or confidential information through unsecured channels.

We retain personal information for as long as necessary to maintain accounts, provide Services, meet legal obligations, resolve disputes, and enforce applicable agreements and policies.

Depending on your location and applicable law, you may have the right to:

• Access: Request access to the personal information we hold about you.
• Delete: Request deletion of your personal information.
• Correct: Request correction of inaccurate information.
• Data portability: Request a copy of your information or, in certain circumstances, its transfer to another party.
• Manage communications: Unsubscribe from promotional emails using the unsubscribe option. We may still send non-promotional messages relating to your account or orders.

You may exercise applicable rights through the options available on our Services or by contacting us using the details below. For information about data processed by Shopify, visit its Privacy Portal.

We will not discriminate against you for exercising applicable privacy rights. We may verify your identity before processing a request. Where permitted, you may authorize someone to act on your behalf, subject to proof of authorization and any required identity verification. We will respond within the timeframe required by applicable law. These rights may be subject to legal limitations or exceptions.

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on your location, you may also be entitled to appeal our decision or lodge a complaint with your local data protection authority.

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where information is transferred outside the European Economic Area or the United Kingdom, we will rely on recognized safeguards, such as the European Commission’s Standard Contractual Clauses or applicable UK-approved equivalents, unless the destination country has been recognized as providing an adequate level of protection.

We may update this Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised version will be published on our website, the “Last Updated” date will be amended, and additional notice will be provided where required by law.

For questions about this Privacy Policy, our privacy practices, or to exercise your applicable rights, contact us: