Privacy policy
Privacy Policy
Last Updated: 1 November 2026
At DHUNAKSHEE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit www.dhunakshee.com, place an order or communicate with us.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order or contact us, we may collect the following information:
* Personal Information: Name, email address, phone number and contact details.
* Shipping Information: Billing address, shipping address, PIN code and delivery details.
* Order Information: Products purchased, order history, size preferences and customisation details you choose to provide.
* Payment Information: Payment-related details processed through our authorised payment service providers.
* Technical Information: IP address, browser type, device information, cookies and website usage data.
2. How We Use Your Information
We collect and use your information for the following purposes:
* To process, confirm and fulfil your orders.
* To arrange shipping and delivery.
* To communicate order updates and delivery notifications.
* To provide customer support and respond to enquiries.
* To manage exchanges and resolve order-related concerns.
* To improve our website, products and shopping experience.
* To send promotional communications where permitted and where you have opted in or otherwise provided the required consent.
* To prevent fraudulent transactions and maintain website security.
3. Payment Information
Payments made through our website are processed by third-party payment gateways and payment service providers.
DHUNAKSHEE does not directly store complete credit or debit card details. Payment information is handled according to the security and privacy practices of the respective payment providers.
4. Sharing of Personal Information
We may share relevant customer information with trusted third-party service providers when necessary to operate our business, including:
* Shopify: To operate and manage our online store.
* Payment Providers: To securely process customer payments.
* Courier Partners: To facilitate order shipping and delivery.
* Marketing and Advertising Platforms: To support promotional activities and advertising, where applicable.
* Technical Service Providers: To maintain website functionality, security and performance.
These service providers may process information only as necessary to provide their respective services, subject to applicable agreements and laws.
We do not sell customers’ personal information to third parties.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic and support website functionality.
Some cookies may also be used for analytics and advertising purposes.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
6. Marketing Communications
With your permission, we may use your contact information to share updates about new collections, product launches, offers and other brand-related communications.
You may opt out of promotional emails or marketing messages at any time by using the unsubscribe option, where available, or contacting us directly.
Order confirmations, payment notifications and other essential service communications may still be sent when necessary.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no method of electronic transmission or online storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, business operations and compliance with applicable legal requirements.
When information is no longer required, it will be deleted or anonymised where reasonably possible and legally permitted.
9. Your Privacy Rights
Subject to applicable laws, you may have the right to:
* Request access to your personal information.
* Request correction of inaccurate or incomplete information.
* Request deletion of personal information, subject to legal and business record-retention requirements.
* Withdraw consent for activities based on your consent.
* Opt out of promotional communications.
To exercise these rights, you may contact us using the details provided below.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
DHUNAKSHEE is not responsible for the privacy practices, content or security of external websites. We encourage customers to review the privacy policies of such websites before sharing personal information.
11. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate consent or authorisation as required by applicable law.
If we become aware that personal information has been collected in violation of applicable requirements, we will take appropriate steps to address the matter.
12. Changes to This Privacy Policy
DHUNAKSHEE reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable legal requirements.
Any updates will be published on this page with a revised date.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
DHUNAKSHEE
Email: care@dhunakshee.com
Website: www.dhunakshee.com