Refund policy

Return & Refund Policy

At DHUNAKSHEE, every garment is prepared with care and attention to detail. We encourage customers to review our exchange policy before placing an order.

1. No Returns

We do not accept returns on purchased products. All eligible requests will be handled through our exchange policy only.

2. Exchange Policy

Exchanges are permitted for size-related issues, subject to product availability and the conditions mentioned in this policy. Customers must ensure that the product is unused, unwashed, unworn and in its original condition, with all original tags and packaging intact.

3. Damaged or Defective Products

If you receive a damaged, defective or incorrect product, you may request an exchange for the same item. To be eligible, customers must provide a clear, continuous unboxing video showing the sealed package being opened and the issue identified.

Requests without the required video proof may not be eligible under this policy.

4. Exchange Request Timeline

All exchange requests must be raised within 48 hours of receiving the order. Requests submitted after this period may not be accepted, except where otherwise required by applicable law.

5. Customised Orders

Products made to customised measurements or personalised specifications are not eligible for returns or exchanges. Customers are requested to carefully verify their measurements and customisation details before confirming their orders.

This restriction does not affect rights available under applicable consumer protection laws.

6. Exchange Conditions

* Products must be unused, unworn and unwashed.
* Original tags and packaging must remain intact.
* Exchanges are subject to product availability.
* Only eligible products will be considered for exchange.
* Products showing signs of use, damage caused after delivery or alterations may not qualify.

7. Exchange Limit

Only one exchange per order is permitted. Once an exchange has been completed, no further exchange requests will be accepted for the same order.

8. How to Request an Exchange

To initiate an exchange, customers must contact us within 48 hours of delivery through our official contact email.

Please include:

* Order number
* Reason for exchange
* Clear photographs of the product
* Continuous unboxing video, wherever the request concerns a damaged, defective or incorrect product

Our team will review the request and share the next steps.

9. Contact Us

For exchange-related queries or assistance, please contact us:

DHUNAKSHEE
Email: care@dhunakshee.com
Website: www.dhunakshee.com